T&C & policy
These Terms and Conditions (“Agreement”) establishes the legal Agreement between you and Atman Lta (referred to as “Atman Festival”) when you purchase an item or ticket. By purchasing an article or a ticket, you confirm that you understand and will follow the terms and conditions. Outlined herein. We advise you to read this Agreement carefully. Atman Festival reserves the right to modify these Terms and Conditions without prior notice. Any revised terms will be published on this website. We recommend that you regularly review this section to stay informed of any changes, as your continued purchase of tickets implies your acceptance of the updated Terms and Conditions. In the event of any violation of these Terms and Conditions,
We have the authority to take necessary measures, which may include, but are not limited to:
- Ticket cancellation.
- Refusal of admission.
- Expulsion of the ticket holder.
- Confiscation of prohibited items.
- Any other necessary measures.
Furthermore, In such cases, Atman Festival retains the right to keep any funds received for the respective ticket.
Seller: Atman Lda Headquarters: Monte Da Cruz – Estrada Da Barragem 7665-880, Santa Clara-A-Velha Portugal
DEFINITIONS OF BUYER / CONSUMER :
A consumer refers to an individual who engages in a legal transaction or participates in the market as a private individual rather than as a business, trade, craft, or professional operation.
EVENT: Atman Festival held from 20.10.2023 to 23.10.2023
SELLER : [ATMAN FESTIVAL WEBSHOP] : https://atman-festival.com – https://buytickets.at/atman
These Terms and Conditions govern the relationship between the consumer and Atman Festival (“the Seller”) concerning purchasing products on the Webshop. You acknowledge and agree to comply with these Terms and Conditions by placing an order. Please read this document carefully. The Seller reserves the right to accept or reject any offer made by the consumer, as the products on the Webshop are considered an invitation to purchase. The conclusion of a contract through the Webshop is subject to the applicable laws of Portugal and falls under the scope of distance contracts. These Terms and Conditions apply to consumers, defined as individuals who engage in transactions unrelated to their trade, business, craft, or professional activity. These Terms and Conditions bind both the Buyer and the Seller. If any provision contradicts the mandatory regulations of Portugal law, the mandatory rules will prevail. The intellectual property rights protect the content of the Webshop. Users or buyers are prohibited from using or disposing of the Seller’s intellectual property rights without prior approval. Users and buyers must refrain from harming third parties and take necessary measures to minimise potential damages. The Seller holds no responsibility for any damages incurred by users while using the Webshop, except where mandatory regulations of Portugal regulate liability. Customers are responsible for the costs associated with computer equipment and services required to access the Webshop. While the Seller strives for optimal operation and quality of the website, they cannot guarantee uninterrupted or continuous access to the Webshop. The Seller reserves the right. Our company may make changes to its business operations, such as modifications, supplements, or discontinuations, including the Webshop., without prior notice. The Seller retains the right to change or amend these Terms and Conditions at anytime. Any modifications or amendments will take effect upon publication on the Webshop. Both the Seller and the consumer are expected to act in good faith, exercise honesty, refrain from causing harm, and fulfil their respective obligations.
METHOD OF PAYMENT
Payment for tickets can be made using credit cards. Payments processed through the Webshop are considered made by the owner of the Webshop account used for payment, not the owner of the credit card or bank account. If payment authorisation fails, the purchase process will be terminated. It is the consumer’s responsibility to ensure the accuracy of the provided information when using the Webshop. When selecting the online credit card payment option, provide the required information and choose the desired credit card type (Mastercard, Maestro, Visa, or Visa Premium). Once you confirm your order, you will receive an email.l confirmation. The payment is considered made upon recording in the Webshop system or upon receipt of authorisation by the card issuer. The purchase price includes VAT, and all payments are processed in EUR currency. This is the amount that was charged to your credit card account. will be converted into the local currency based on the exchange rate of the credit card associations. Payment for tickets can also be made via bank transfer. The payment is not confirmed until the full payment is received. In case of suspected fraudulent transactions, the Seller may request supporting documentation for validation. The Seller charges fees for payment processing, which The price of the product may differ depending on various factors. type, price, country, payment method, and currency.
ADMISSION & TICKETS
If you have any inquiries, you can contact the Seller via email at email@example.com. If you have not received the tickets you bought within the expected delivery time, kindly inform the Seller. by email.
a. Atman Festival welcomes attendees of All ages are welcome, but minors under 18 must be accompanied by an adult. b. To verify age, identification will be required upon entry.
Prohibited Items and Activities:
a. The festival grounds strictly prohibit the following items: weapons, glass, fire, illegal substances, laser pointers, and any other items deemed dangerous by festival security. b. Engaging in illegal activities, including the use of illegal substances, will result in immediate ejection from the festival grounds and reporting to the authorities.
Photography and Filming:
a. Personal photography and filming are permitted for non-commercial use only. b. Prior written consent from Atman Festival is required for professional filming and photography.
a. Atman Festival is dedicated to minimising its environmental impact, and we encourage all attendees to do the same.
b. Please dispose of waste in designated recycling and waste bins.
c. Camping equipment must be taken home and not left behind at the festival site.
Intellectual Property Rights:
a. All content and materials on atman-festival.com, including text, graphics, logos, images, videos, and software, are the property of Atman Festival or its content suppliers, and they are protected by international copyright laws.
b. Without prior written consent from Atman Festival, you agree not to modify, copy, reproduce, publish, distribute, transmit, or create derivative works of any content on our site.
Disclaimer of Warranties:
a. Atman Festival does not make any express or implied representations or warranties regarding the operation of our site, its content, or the information, products, or services offered on it.
b. Atman Festival does not guarantee that our site will be error-free, uninterrupted, or free from viruses or other harmful components.
Limitation of Liability:
a. Atman Festival shall not be held liable for any damages, including direct, indirect, incidental, consequential, or punitive damages, arising from your use of our site, its content, or the information, products, or services offered on it.
b. To the extent permitted by law, Atman Festival’s liability for any claim arising from your use of our site, its content, or the information, products, or services offered on it shall not exceed the amount paid by you, if any, to access or use our site.
a. By using our site, you agree to indemnify and hold harmless Atman Festival, its affiliates, officers, directors, employees, agents, and licensors from any claim or demand, including reasonable attorney’s fees.
Currently, shipping is available only within several continents around the globe. Delivery times vary depending on the item and the destination country, but usually, TAT is shown live on the website. In some cases, delivery may take longer. You will receive an email with a tracking number once your order is shipped. This tracking number will allow you to monitor the delivery process. If your order has not yet arrived or the tracking number indicates that the item was delivered but cannot be located, please contact the mail services directly by replying to the email. While we strive to deliver all orders within the specified delivery times, occasional delays may occur due to reasons beyond our control. Please note that the duration of shipment is the sole responsibility of the shipping service, and we have no influence over it.
FESTIVAL TICKET REFUND POLICY
To view the refund policy and details of the event, please visit the policy listed below and the Terms of conditions. The Seller’s Booking Fee is non-refundable in all instances. If you believe you have been charged incorrectly or encountered a payment problem, please contact the Seller.
FESTIVAL TICKET RESALE
To minimise fraudulent behaviour, unauthorised resale and scalping, Atman Festival partners with the worldwide leader in Ticket resell and Ticket Sales Ticketswap.
Who is Ticketswap? Ticketswap is a safe resale marketplace for second-hand Tickets. The process is very easy and safe! For more info, visit > > here < <
MERCHANDISE REFUND & RETURNS POLICY
You can request a full refund within 14 days of placing your order. If your order has already been shipped, you will need to return the goods to the Seller at your own expense. Your refund will be processed within 14 days of receiving your cancellation request. However, if we have not received the goods back or received evidence of their return (such as a tracking code and payment receipt of postage), the refund may be delayed. In some cases, instead of a refund payment, we can issue a voucher for the shop if you prefer. If your product gets damaged during the shipping process, we can repair or replace it. Please contact us and provide pictures of the damage and packaging. You will need to return the item to us, and we will cover the shipping costs for the repaired or replaced item.
In case of circumstances beyond our control, such as war, civil or political unrest, government actions and orders, strikes, catastrophes, epidemics, or other severe damages or highly unexpected factors, Atman Festival cannot be held responsible for cancelling the festival, and amounts received will not be refunded.
IMPORTANT INFORMATION ABOUT HOW TO SUBMIT A WRITTEN COMPLAINT AS A CONSUMER
In compliance with the best and fair business practices of the Lei de Defesa do Consumidor (Law No. 24/96), we kindly request that you submit a written complaint expressing your dissatisfaction with the purchased product, service, or business. You can send it by mail to the following address: Atman Festival ADMISSION & TICKETS Monte Da Cruz – Estrada Da Barragem 7665-880, Santa Clara-A-Velha Portugal. Alternatively, you can submit your complaint via email to firstname.lastname@example.org
When submitting a non-email complaint, please provide accurate information about your name, surname, and address to enable Atman Festival ADMISSION & TICKETS to respond within the legal deadline. Atman Festival ADMISSION & TICKETS will promptly acknowledge receipt of your complaint in writing or via email. Within 15 days of receiving your complaint, Atman Festival ADMISSION & TICKETS will respond to you in writing by mail or email, clearly stating whether it accepts the merits. Please file your complaint in writing as per the instructions provided in the notice. For any additional questions, reach us via email at email@example.com
Market/Bazaar Terms & Conditions
Market/Bazaar Terms and Conditions
Please carefully review the following terms and conditions before becoming a vendor at the market/bazaar associated with Atman Festival. These terms and conditions outline the rights and responsibilities of both the event organizers and participating vendors. By submitting your application and participating in the market/bazaar, you agree to adhere to these terms and conditions.
Application and Selection Process: a. Vendors must complete an application providing accurate and detailed information about their products or services. b. The organizers reserve the right to select vendors based on their alignment with the festival’s values, cultural relevance, sustainability practices, and overall quality of offerings. c. Applications will be reviewed and accepted on an ongoing basis until all available spaces are filled.
Vendor Obligations: a. Vendors are responsible for creatively and eco-consciously setting up their stalls/booths to reflect the festival’s spirit. b. Vendors must ensure their stalls/booths are structurally sound, safe, and compliant with local regulations and fire safety standards. c. Vendors are expected to maintain professionalism, provide exceptional customer service, and show respect to the diverse community of attendees, staff, and fellow vendors. d. Vendors must clearly display accurate prices, including any applicable taxes, and provide honest product information.
Product Guidelines: a. Vendors must offer legal, ethical products or services that align with the festival’s values, emphasizing sustainability, wellness, and cultural authenticity. b. Products should be unique, handcrafted, fair trade, organic, or locally sourced whenever possible. c. Vendors are prohibited from selling or promoting illegal substances, weapons, counterfeit goods, or items that infringe upon intellectual property rights.
Health and Safety: a. Vendors must comply with all health and safety regulations, including proper food handling and storage (if applicable), and maintain clean and hygienic stalls/booths. b. Vendors providing food or beverages must adhere to strict food safety standards and possess any required permits or licenses. c. Vendors should prioritize environmentally friendly practices, such as waste reduction, recycling, and the use of biodegradable or compostable materials.
Insurance and Liability: a. Vendors are responsible for obtaining appropriate insurance coverage for their products, stalls/booths, and any associated equipment or materials. b. Vendors shall indemnify and hold harmless the event organizers from any claims, damages, or liabilities resulting from their participation in the market/bazaar, including injuries, theft, or loss.
Payment and Cancellation: a. Vendors must make payment for the stall/booth within the specified timeframe set by the organizers. Failure to do so may result in the cancellation of the vendor’s participation. b. Refunds for cancellations will be provided according to the organizers’ stated cancellation policy.
Intellectual Property: a. Vendors are responsible for ensuring that their products or services do not infringe upon the intellectual property rights of others. Vendors must obtain any necessary licenses or permissions for the use of copyrighted or trademarked materials.
Compliance with Local Laws and Regulations: a. Vendors must comply with all local laws, regulations, permits, and licenses applicable to their products or services, including tax requirements and health and safety standards.
Amendments and Termination: a. The organizers reserve the right to amend these terms and conditions at any time. Vendors will be promptly notified of any changes. b. The organizers reserve the right to terminate the participation of any vendor who fails to comply with these terms and conditions or engages in inappropriate, disruptive, or harmful behavior towards the event or its attendees.
By participating in the market/bazaar, you acknowledge that you have read, understood, and agreed to these terms and conditions.
- Consent and Data Protection
- User Responsibilities
a. Account Creation: Some features of our website may require you to create an account. You are responsible for providing accurate and complete information when creating your account, and you must keep your account credentials confidential. You agree to accept responsibility for all activities that occur under your account.
b. Prohibited Conduct: When using our website, you agree not to engage in any activities that violate applicable laws, infringe upon the rights of others, or disrupt the functioning of our website or its associated services.
- Intellectual Property
a. Ownership: The content on our website, including text, graphics, logos, images, and software, is protected by intellectual property laws and is the property of Atman Festival or our licensors. You may not use, reproduce, distribute, modify, or create derivative works of the content without our explicit permission.
b. Trademarks: All trademarks, logos, and service marks displayed on our website are the property of Atman Festival or their respective owners. You may not use any trademarks without our prior written consent or the consent of the respective owners.
- Limitation of Liability
a. Disclaimers: Our website and its content are provided on an “as-is” basis. We do not make any warranties, express or implied, regarding the accuracy, completeness, or reliability of the content. We are not responsible for any errors, omissions, or actions taken based on the content available on our website.
b. Limitation of Liability: In no event shall Atman Festival, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website.
- GDPR Compliance
c. Data Security: We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.
- Modifications and Termination
a. Modifications: We reserve the right to modify or update these Terms at any time. Any changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically for any updates.
b. Termination: We may terminate or suspend your access to our website, in whole or in part, without prior notice if we believe you have violated these Terms or for any other reason at our sole discretion.
- Governing Law
These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of laws principles.
- Contact Us
If you have any questions or concerns regarding these Terms or our website, including GDPR compliance, please contact us at firstname.lastname@example.org.
Ticket Resell Policy
Atman Festival understands that circumstances may arise where ticket holders are no longer able to attend the event and may wish to resell their tickets. To facilitate this process, we have partnered with Ticket Swap a trusted ticket resale service. The following resell policy applies to Atman Festival tickets:
Ticket Resell Platform: Atman Festival has partnered with Ticektswap as the authorized ticket resale platform for our event. Ticektswap provides a secure and reliable platform for ticket holders to resell their tickets to other interested buyers.
Ticket Resell Eligibility: Ticket holders are eligible to resell their Atman Festival tickets under the following conditions:
- The ticket has been purchased from an official ticketing channel or directly from Atman Festival.
- The ticket has not been used to gain entry into the event.
- The ticket holder is unable to attend the event due to circumstances beyond their control.
Ticket Resell Terms: By reselling your Atman Festival ticket you agree to the following terms:
- The ticket resale is subject to Ticketswap terms and conditions, which can be found on their website.
- The resale price of the ticket is determined by the seller, but it must not exceed the face value of the ticket.
- Atman Festival is not responsible for the ticket resale process, including the listing, sale, or delivery of tickets. All inquiries and issues related to ticket resales should be directed to customer support.
How to Resell?
1. Head on Ticektswap website here
2. Follow the instructions on how to create an account and upload a file.
3. Once the ticket is purchased you will receive the payment usually within a day.
4. The ticket you have uploaded to Ticektswap becomes INVALID. The Buyer will receive a new ticket.
Ticket Resell Responsibility: As a ticket holder reselling your Atman Festival ticket, you are responsible for the accuracy of the ticket information provided during the resale process. This includes ensuring that the ticket details, such as the ticket type and validity, are correctly represented in the listing.
Ticket Resell Regulations: You can buy tickets for Atman Festival safely and securely ONLY on our website or on the website of our authorised resellers. Atman strictly prohibit the resale of tickets for unauthorized purposes such as scalping or fraudulent activities this is why we partners with a world leader in tickets buy and tickets resales Ticketswap.
Modifications to the Resell Policy: Atman Festival reserves the right to modify or amend this resell policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
Volunteering presents an excellent opportunity to actively participate in the production and preparation of our Festival.
It’s a chance to delve into the behind-the-scenes workings, discovering the true essence of Atman Festival.
While volunteering may pose challenges, it is undeniably rewarding. Over the years, our volunteering programs have proven to be an avenue for forging new friendships and connections with future colleagues and collaborators.
We are actively seeking reliable and passionate individuals who are eager to contribute their time and energy to help us create next Atman Festival.
In return for your dedication, we aim to provide an enjoyable and fulfilling experience where you can gain new skills and become part of our unique family.
If you believe that volunteering at Atman Festival is the right fit for you, kindly complete our application form, and we will be in touch with you soon.
All our current volunteering opportunities are listed below:
- [PRE] FESTIVAL VOLUNTEERS: Carpenters / Eco team / Electricians ..
- FESTIVAL VOLUNTEER: Eco-Team / Healing Area / Kids Area / Performer (no fire)
- [POST] FESTIVAL VOLUNTEER: as per above and more to be announced.
All the submission deadline is 1st – August 2023 at 23:59.
To be considered for a volunteer role at Atman Festival, you must meet the following criteria:
- Possess a valid Atman Festival 2023 ticket.
- Be 18 years of age or older.
- Be available to arrive at the festival site as per the requirements of the specific volunteering program you have applied for.
- Demonstrate the ability to commit to the program for the designated days.
- Arrive punctually for assigned shifts and be physically capable of carrying out assigned tasks.
- Exhibit outgoing qualities, possess good communication skills, and show initiative.
- Act responsibly and take care while performing your duties.
Festival Volunteers are required to purchase a ticket in advance. This measure ensures that volunteers attend the festival on time and fulfill their assigned responsibilities. In the past, some applicants have accepted positions but failed to show up or perform their duties, which unfairly burdens those who have committed themselves seriously. This “safety net” measure encourages applicants to consider their commitment carefully before submitting their application.
Upon successful completion of the volunteer program, at the end of your last shift, you will be eligible for a refund of the face value of your Atman Festival 2023 ticket (excluding booking fees). Please be aware that we will process the refund as per the original way of payment. The processing time might vary depending on the method of payment and banking transaction times, which are beyond the control of Atman Festival.
By participating in our volunteer program, you will enjoy the following benefits:
- Outstanding on-site meals during your shifts.
- Access to a dedicated volunteer campsite. Please be aware that Atman Festival won’t provide any Camping Gear this includes tents, sleeping mattress, blankets, pillows ecc..
- Assistance and support throughout your time on site
- Upon successful completion of the volunteer program, you will be eligible for a refund of the face value of your Atman Festival 2023 ticket (excluding booking fee).
- The opportunity to forge meaningful friendships in one of the most enchanting locations on the planet.
In addition, you will have access to the following amenities for the duration of your volunteer program:
- Refreshing showers.
- Eco-friendly compost toilets.
These facilities are provided to ensure your comfort and convenience during your volunteer experience at Atman Festival.
Ticket Refund Policy
FESTIVAL TICKET REFUND POLICY
Atman Festival understands that circumstances may arise that require the cancellation of the event or prevent ticket holders from attending. In such cases, refunds will be allowed. The following refund policy applies to Atman Festival tickets:
Refund Eligibility: Refunds will be allowed if the festival is officially canceled by Atman Festival organizers or due to any other unforeseen reason beyond the control of Atman Festival that forces the event to be canceled or rescheduled.
Refund Process: If the festival is canceled or rescheduled for the aforementioned reasons, ticket holders will be eligible for a refund. Ticket holders must follow the instructions provided by Atman Festival’s official communication channels to request a refund. Refund requests will be processed within a reasonable timeframe when possible following the cancellation or rescheduling of the event.
Refund Amount: The refund amount will include the face value of the ticket. Additional fees or charges incurred during the ticket purchase, such as booking fees or transaction fees, may not be refundable. However, this will be clearly communicated during the refund process.
Refund Method: Refunds will be issued using the original payment method used for the ticket purchase. Ticket holders may be required to provide additional information, such as proof of purchase, to facilitate the refund process.
Non-Refundable Circumstances: Refunds may not be allowed in situations where the festival is not canceled or rescheduled due to reasons mentioned above. Reasons such as personal circumstances, changes in travel plans, or any other factors unrelated to the festival’s cancellation or rescheduling will not be eligible for refunds.
Modifications to the Refund Policy: Atman Festival reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on the festival’s official website and communication channels.
Please note that this refund policy is specific to Atman Festival and refunds will be granted only if the festival is canceled or for any other reason beyond Atman Festival’s control that forces the event to be canceled or rescheduled.
Further information are available via the website atman-festival.com